Lost Video Island

[aliasledger]

Hey there,

I didn´t know where to post this. But I am new here, and I am trying to upload one music vid that I made couple of weeks ago. The problem is that when I try to upload the vid picture, that has to be 201x113 and less than 20 KB it doesn´t allow me. I upload the pic, and it says that is has some special characters or sth like that.

could someone help me?
thank you very much for your attention.

[Aislynn]

Heya, aliasledger! When it says there are special characters in your pic, it's talking about the file name. Check to see that there aren't any punctuation marks like ()'-" or spaces or anything like that. The easiest thing to do is to rename the file (not just in the thing when you're trying to upload it but actually rename the file itself) without spaces or marks in it.

For example, if the file name started off as "Sawyer's pic (blue).jpg" then you'd rename it to "Sawyerspicblue.jpg" or "Sawyers_pic_blue.jpg" with the underscore mark _ instead of spaces. Usually that will do the trick!

Let us know if it doesn't work or if there's anything else we can do to help!

[aliasledger]

thank you very much
I will try it right now and tell you if it works.
thanks!!

[Aislynn]

I see that we've received your vid properly and it should be on site before too long!